Where to Begin with Client Experience When You Don’t Have 100% Buy-In
The case for a Client Experience (CX) program is evident to all of us in the CX community, but not all organizations buy in immediately. When a team considers CX,
Menu
7 SEO Techniques That Will Increase Search Traffic Overnight
In a world that searches everything on Google, the ongoing responsibility of SEO often gets too little attention, especially for small business owners who must do much of the work
Five Things to Consider When Choosing an Accounting Firm
The web is layered with generic advice on how to choose an accounting firm, so we at The Prequal have prepared some deeper experiential factors to consider. Add these to
Stay Interviews: Why They Are Important for Employee Retention
A stay interview gives you the chance to fix engagement problems now. An exit interview offers the opportunity to learn from your mistakes. LEARNING WHY PEOPLE STAY AND WHY THEY
The Role of Pricing, Budgeting, and Billing in Your CX Program
Ultimately, the discussion and exchange of money is a given. It happens in every business relationship, so why not perfect it? What better way is there to achieve the best